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Privacy Policy

Last updated: 12 October 2026

This policy explains how East Coast Roofing collects, uses and protects your personal information when you use this website or get in touch with us. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller for this website is [BUSINESS / LEGAL ENTITY NAME], trading as East Coast Roofing.

  • Company number: [COMPANY NUMBER]
  • Registered address: [REGISTERED ADDRESS]
  • Contact email: eastcoastroofingbuilding06@gmail.com

2. Data we collect

When you send an enquiry through our website, we collect:

  • Your name
  • Your phone number
  • The property address
  • Details about the property, such as the number of storeys and roof type
  • A description of the problem and anything else you choose to tell us
  • Your preferred contact method, if you tell us one

If you accept analytics cookies, we also collect anonymous information about how you use the site, such as pages visited, clicks and scrolling. See our Cookie Policy for details.

3. Lawful basis for processing

  • Contract performance: to provide quotes, surveys and roofing work you have asked for.
  • Legitimate interests: to respond to your enquiry and keep reasonable records of our work.
  • Consent: for analytics cookies and for any marketing messages. You can withdraw consent at any time.

4. How we use and store your data

We use your information to contact you about your enquiry, arrange a survey, prepare a quote and carry out any work you agree to. We do not sell your data.

We keep general enquiry information for 12 months, or until you ask us to delete it, whichever comes first. If you become a customer, we keep job records for as long as needed to meet our legal, tax and guarantee obligations.

5. Third-party processors

We use trusted providers to run this website and manage enquiries. They only process your data on our instructions:

  • Website hosting: [e.g. Cloudflare]
  • CRM and enquiry handling: [e.g. GoHighLevel]
  • Website analytics: Microsoft Clarity, only if you accept analytics cookies

Our website may link to our social media profiles. Those platforms have their own privacy policies, which apply when you visit them.

6. Marketing communications

We will only send you marketing messages if you have agreed to receive them. Every marketing message will tell you how to opt out, and you can also opt out at any time by contacting us at eastcoastroofingbuilding06@gmail.com. We will never pass your details to other companies for their own marketing.

7. Your rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data
  • Ask us to restrict how we use your data
  • Object to us processing your data
  • Withdraw consent at any time, where we rely on consent

To use any of these rights, contact us at eastcoastroofingbuilding06@gmail.com. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

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